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Shieldy Reviews

Terms of Service

Last Updated: January 22, 2025

Welcome to Shieldy Reviews. These Terms of Service ("Terms") govern your use of the Shieldy Reviews website and services (collectively, the "Service") operated by Shieldy Reviews ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

1. Description of Service

Shieldy Reviews provides an AI-powered platform that helps businesses generate professional responses to customer reviews. The Service includes:

  • AI-generated review response suggestions
  • Customer contact management tools
  • Email notifications
  • Related features and functionality

2. Account Registration

To use certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

3. Free Trial and Subscription

We offer a 14-day free trial for new users. No credit card is required to start the trial. After the trial period:

  • You must subscribe to a paid plan to continue using the Service
  • Subscription fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • We reserve the right to change our pricing with 30 days notice

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Generate false, misleading, or deceptive content
  • Harass, abuse, or harm others
  • Infringe on the intellectual property rights of others
  • Transmit viruses, malware, or other malicious code
  • Attempt to gain unauthorized access to our systems
  • Use the Service for any illegal or unauthorized purpose
  • Resell or redistribute the Service without our permission

5. AI-Generated Content

The Service uses artificial intelligence to generate review response suggestions. You acknowledge and agree that:

  • AI-generated content is provided as suggestions only
  • You are solely responsible for reviewing, editing, and approving all content before posting
  • You are responsible for the final content you publish
  • We do not guarantee the accuracy, appropriateness, or effectiveness of AI-generated suggestions
  • AI-generated content should not be considered professional advice (legal, medical, financial, etc.)

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Shieldy Reviews and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of the content you create using the Service. By using the Service, you grant us a limited license to process your content solely for the purpose of providing the Service.

7. Third-Party Services

The Service may integrate with or link to third-party services (such as Google Business Profile, Yelp, or email providers). We are not responsible for the content, policies, or practices of any third-party services. Your use of such services is governed by their respective terms and policies.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any defects will be corrected.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIELDY REVIEWS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Shieldy Reviews and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service or violation of these Terms.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Service will cease immediately. All provisions of these Terms that should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date.

Your continued use of the Service after any changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

15. Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@shieldyreviews.com