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Shieldy Reviews

Privacy Policy

Last Updated: January 22, 2025

Shieldy Reviews ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily provide when using our Service, including:

  • Account Information: Name, email address, and password when you create an account
  • Business Information: Business name, phone number, and business profile URLs you provide in settings
  • Payment Information: Payment details processed securely through our payment processor (LemonSqueezy). We do not store your full credit card information on our servers.
  • Review Content: Reviews you paste into our Service and the AI-generated responses
  • Customer Contact Information: Information submitted through customer contact forms (name, email, phone, preferred contact method)
  • Communications: Information you provide when contacting us for support or feedback

1.2 Information Collected Automatically

When you access the Service, we may automatically collect:

  • Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times
  • Device Information: Device type, unique device identifiers, and mobile network information
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information (see Section 5)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process your transactions and manage your subscription
  • Generate AI-powered review response suggestions
  • Send you email notifications about customer contact requests
  • Send you important updates about the Service, including billing and account information
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage trends to improve user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

3. How We Share Your Information

We may share your information in the following situations:

  • Service Providers: We share information with third-party vendors who perform services on our behalf, including:
    • Payment processing (LemonSqueezy)
    • Email delivery services
    • AI processing (Anthropic)
    • Database hosting (Turso)
    • Website hosting (Vercel)
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred
  • With Your Consent: We may share information for other purposes with your explicit consent

We do not sell your personal information to third parties.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information to:

  • Comply with our legal obligations
  • Resolve disputes
  • Enforce our agreements

If you wish to delete your account, please contact us at support@shieldyreviews.com. We will delete your personal information within 30 days of your request, except for data we are required to retain by law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Keep you signed in to your account
  • Remember your preferences
  • Understand how you use our Service
  • Improve the Service

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure password hashing
  • Regular security assessments
  • Access controls limiting who can access your data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information
  • Data Portability: Request a copy of your data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at support@shieldyreviews.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect, use, and disclose
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of personal information (we do not sell your information)
  • The right to non-discrimination for exercising your privacy rights

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

By using the Service, you consent to the transfer of your information to the United States and other countries where we and our service providers operate.

10. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@shieldyreviews.com